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Returs & Replacment Policy

I. Return:-

At Roadmaster, we believe that customer satisfaction is key; therefore we ensure our after sales support is excellent .You are completely protected, Roadmaster  offers a 7 day return guarantee for all such items.

However, for some products, the sale is a final sale, and the company  does not accept any return like Camera’s , customized products &  special colour orders. If you receive a product which is not as per the specifications ordered by you i.e. 

  • Wrong Design,
  • Wrong Colour,
  • Wrong Quantity,
  • Defective,
  • Damaged, Or
  • Significantly different from the description given

Conditions  :-  We will also not be able to accept the return if product

(a)

  • Is used/worn or altered
  • Exhibits physical damage to the box or to the product
  • Is returned without original packaging and accessories
  • Serial Number is tampered.
  • Warranty seal is tampered.
  • Warranty card is filled/used.

(b)  All the item for return or replacement should be dispatched within a period of 7 days from the date of receive, after this period no refund or replacement will be entertained.

 

Also you can  contact our customer support or mail to KSA_support@roadmaster.com.co   to initiate the return. Once the return has been authorized,  will be processed for refund or replaced.

III. Replacement:-

If you want to replace item against Wrong order, model change , colour change etc   Once the item is received from you, to make  the return process may take between  1-3 weeks from the day the item reaches to us, subject to Condition (a).

III. Refund:-

Refund will be made to the same Account (within 4-6 weeks) which was used to make the original transaction.

Shipping

K.S.A & UAE :-  

Within 7 - days from the receipt of the payment, tracking details will be emailed to the  customers within 12 hours of dispatch.

Charges are fixed  to 100 SR / 27 USD.

Rest of World Orders:

All international orders will be  shipped by reliable services. Delivery to any country is possible within 7 – 10 working days, some parts of the world  delivery is  possible within 4 - 7 working days. Tracking details will be emailed to the  customers within 12 hours of dispatch.

Charges are fixed to 250 SR / 66 USD.